Skin Care

Are your products safe? What certifications do you have?

Our products meet FDA/CE/CFDA standards with clinically tested ingredients. Certificates available upon request.

What skin types/conditions are suitable?

Formulated for all skin types, especially effective for post-procedure recovery, sensitive skin, and compromised barriers. See product pages for details or contact us for personalized advice.

Are there side effects?

While our medical-grade formulas are hypoallergenic, a small subset of users may experience temporary redness or tingling. Always patch test behind the ear before first use. Discontinue if irritation occurs.

What is the Key ingredients?

Key ingredients: Type III Collagen, Sodium Hyaluronate, Glycerin, Trehalose, Medical Dimethicone, Dual-Saccharide Synergy Technology, OPC Proanthocyanidins, Chitosan, Tranexamic Acid.

Visit our blog and social media (@vivenny) for detailed ingredient education.

How do I use products? Are tutorials available?

Detailed instructions are on product pages. Video guides available on our YouTube/IG/TikTok (@vivenny).

When will I see results?

Results vary by skin type and consistency. Most see improvements within 1-4 usage cycles (see product specifics). For optimal outcomes, follow recommended routines.

Website

Accepted payment methods?

We accept Visa®/Mastercard®, PayPal®, and bank transfers (contact us first).

When will my order ship?

Orders ship within 1-3 business days. Tracking information is emailed upon dispatch.

What's your return policy?

30-day no-questions-asked returns. Unopened products only due to hygiene regulations. Report damaged/wrong items within 48 hours of delivery.

Shipping timelines?

8-14 business days (varies by destination).

Are duties included?

Duty-free within US/EU. Other regions may incur customs fees - contact us for estimates.

Is my data protected?

We strictly comply with GDPR/CCPA. Your information is never sold or shared. See our Privacy Policy.

Is checkout secure?

Our SSL-encrypted site processes payments through PCI-DSS compliant gateways (e.g., PayPal®).

How to contact customer service?

Reach us at:

Email: info@vivenny.com

TEL: +86-138-0290-0602 [9:00-18:00 GMT+08:00]

Do you offer loyalty discounts?

New subscribers get 10% off first order! Join our email list for exclusive coupons and follow @vivenny for flash sales.