This privacy policy sets out how Vivenny uses and protects any information that you give Vivenny when you use this website. The Vivenny is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Vivenny may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing Customer Service.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Opt-Out

If You have given Vivenny Your e-mail address through the Site or otherwise, we assume You want to receive e-mails from Vivenny. If You do not want to receive e-mails from Vivenny, Your subscription to the e-mail list can be cancelled at any time. To be removed from Vivenny’s e-mail list, please e-mail info@vivenny.com and include Your name and e-mail address in the message. Please allow 10 business days from when the request was received to complete the removal.

“Spoofing” and “Phishing”

A common Internet scam is known as “spoofing” or “phishing.” This occurs when You receive an e-mail from what appears to be a legitimate source requesting personal information from You. Please be aware that Vivenny will not send You any e-mail requesting You to verify Your credit card, bank information, password, or any other personal information. If You ever receive an e-mail that appears to be from Vivenny requesting such information from You, DO NOT respond to it, and DO NOT click on any links appearing in the e-mail. Instead, please forward the e-mail to Vivenny at info@vivenny.com, as Vivenny will investigate instances of possible Internet fraud.

Children and Privacy

The Site is not meant for children, and Vivenny will not collect any personally identifiable information from anyone under the age of 18 without verified parental consent. By creating an Account and providing Vivenny with Your personal information, You are verifying that You are at least 18 years old. Vivenny cannot and will not independently verify that its Users are at least 18 years old, but Vivenny will remove from its files any PII of anyone Vivenny discovers to be under 18 years old. Vivenny is concerned about the safety of children when they use the Internet, and understands that children may not understand all the provisions of Vivenny’s Privacy Policy or make informed decisions about the choices that are made available to adult Users of the Site. Vivenny encourages parents and guardians to spend time with their children online and to be familiar with the sites their children visit.